Shipping Policy

Effective Date: January 8, 2025

At Axelsonali, we strive to ensure that your shopping experience is seamless, including the timely and secure delivery of your orders. This Shipping Policy outlines our practices regarding shipping methods, costs, timelines, and other important details. Please read this policy carefully to understand how we manage the shipping process.

1. Shipping Locations

We currently offer shipping to the following destinations:

  • Domestic (United States): We ship to all 50 states, including Alaska and Hawaii.
  • International: Shipping is available to select countries. Please check during checkout for a list of eligible destinations.

2. Shipping Methods

We partner with trusted carriers to deliver your orders securely and efficiently. Available shipping options include:

  • Standard Shipping: Delivery within 5–7 business days for domestic orders.
  • Expedited Shipping: Delivery within 2–3 business days for domestic orders.
  • International Shipping: Delivery times vary depending on the destination, typically within 7–14 business days.

Shipping timelines are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the following:

  • The total weight and dimensions of your order.
  • Your shipping address and chosen shipping method.

During checkout, shipping costs will be displayed before you complete your purchase. For orders over a specified amount (e.g., $100), free standard shipping may be available for domestic customers.

4. Order Processing

We aim to process all orders promptly:

  • Orders are typically processed within 1–2 business days.
  • Processing may take longer during peak seasons, sales, or holidays.

You will receive an email confirmation with tracking details once your order has shipped.

5. Tracking Your Order

After your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, please contact us immediately at info@axelsonali.com or (229) 246-6461. Common issues include:

  • Lost Packages: If your package is marked as delivered but cannot be located, we recommend checking with neighbors or your local post office first. If the package is still missing, reach out to us for assistance.
  • Damaged Packages: If your order arrives damaged, please send photos of the damaged items and packaging to our customer service team. We will work with you to resolve the issue promptly.

7. International Shipping Details

For international orders:

  • Customs and Duties: The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These fees are not included in the shipping cost and vary by country.
  • Delivery Times: Delivery times may be impacted by customs clearance procedures.

8. Shipping Restrictions

Certain items may be restricted from shipping to specific destinations due to regulations or carrier limitations. If your order contains restricted items, we will notify you promptly and assist you in resolving the issue.

9. Contact Us

For questions or concerns about your shipment, please contact our customer service team:

Thank you for choosing Axelsonali for your home décor needs. We are committed to ensuring your order arrives safely and on time.