Payment Policy

Effective Date: January 8, 2025

At Axelsonali, we are committed to providing a secure, seamless, and flexible payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing practices, and security measures we use to protect your financial information. Please read this policy carefully to understand how we handle payments for your purchases.

1. Accepted Payment Methods

We accept the following payment options to accommodate your preferences:

  • Credit/Debit Cards: We accept major cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure and convenient payment through your PayPal account.
  • Apple Pay and Google Pay: Available for mobile and online purchases.
  • Bank Transfers: Select this option for large orders (available for domestic customers only).
  • Gift Cards: Axelsonali gift cards can be applied during checkout.

All payments must be made in USD.

2. Payment Security

We prioritize the security of your payment information and utilize industry-leading technology to protect your data:

  • SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to ensure your sensitive data is transmitted securely.
  • PCI Compliance: We adhere to Payment Card Industry Data Security Standards (PCI DSS) to safeguard your payment information.
  • Third-Party Payment Gateways: Payments are processed through trusted providers such as Stripe or PayPal, ensuring additional layers of protection.

3. Authorization and Verification

For security purposes:

  • Credit/debit card payments require authorization from the issuing bank.
  • Orders may be subject to additional verification steps if there is a mismatch in billing/shipping details or if flagged as suspicious by our system.

If additional verification is required, our team will contact you promptly.

4. Billing

The following billing practices apply:

  • Charges: Your card will be charged at the time of purchase. For backordered items, charges may occur only when the item is ready to ship.
  • Receipts: A detailed receipt will be emailed to you upon completion of your purchase.

Ensure that your billing information matches the information on file with your payment provider to avoid delays.

5. Refunds and Returns

Refunds for returned items will be processed to the original payment method used during checkout. Refund times vary by payment provider:

  • Credit/Debit Cards: Refunds may take 5–10 business days to appear on your statement.
  • PayPal: Refunds are typically processed within 1–3 business days.

For more details, refer to our Return Policy.

6. Taxes

Sales tax is calculated based on your shipping address and will be displayed at checkout. For international orders, customers are responsible for paying any applicable customs duties, taxes, or fees imposed by their country.

7. Failed Payments

In the event of a failed payment:

  • Double-check that your card details, billing address, and available balance are correct.
  • Contact your bank or payment provider for further assistance.
  • If the issue persists, please reach out to our customer service team at info@axelsonali.com for support.

8. Payment Disputes

If you believe you were charged incorrectly or have concerns about a transaction, contact us immediately at info@axelsonali.com or (229) 246-6461. We will investigate the issue and resolve it promptly.

9. Contact Us

If you have questions about payment methods, billing, or security, please reach out to our team:

Thank you for choosing Axelsonali. We are committed to ensuring a secure and hassle-free payment experience for all our customers.