Refund and Returns Policy

Effective Date: January 8, 2025

At Axelsonali, we are dedicated to ensuring your complete satisfaction with every purchase. This Refund and Returns Policy outlines our guidelines for returns and refunds, and we encourage you to read it carefully before making a purchase on our website, axelsonali.com. By placing an order, you agree to the terms outlined below.

2.1. Eligibility for Returns

We accept returns for products purchased directly from our website under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, you are eligible for a return. Please notify us within 7 days of receiving the product. We may request photographic evidence of the damage or defect to expedite the process.

  • Incorrect Products: If you receive a product that is different from what you ordered, you are eligible for a return. Please notify us within 7 days of receiving the product.

  • Unused Products: If you wish to return an item for any other reason (e.g., you changed your mind), the product must be in its original, unused condition, including all original packaging, seals, and tags intact. You must contact us within 14 days of receiving the product to request a return.

2.2. Non-Returnable Items

Considering the nature of home decor and furnishings, the following items are non-returnable unless they are damaged, defective, or incorrect upon arrival:

  • Products that have been assembled or installed.

  • Products not in their original condition and packaging.

  • Personalized or custom-made items.

  • Gift cards and promotional items.

  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  • Items from our lighting category

2.3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@axelsonali.com or call us at (229) 246-6461 within the specified time frame (7 days for damaged/incorrect items, or 14 days for unused items). Please provide your order number, the reason for the return, and any relevant details or photographs.

  2. Return Authorization: If your return is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions, including the return shipping address. Please note that returns without an RA number will not be accepted.

  3. Packaging: Carefully package the product(s) in their original packaging to prevent damage during transit. Ensure that all original parts and accessories are included.

  4. Shipping: Ship the product(s) back to us using a trackable shipping method. We recommend using a carrier that provides shipping insurance. Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product received.

  5. Return Confirmation: Once we receive the returned item(s) and verify their condition, we will send you a confirmation email.

2.4. Refunds

  • Refund Processing: Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process your refund within 7-10 business days.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account statement.

  • Partial Refunds: In certain cases, partial refunds may be issued, especially for items that are not returned in their original condition but are still considered acceptable for return.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect product received.

  • Restocking Fees: Axelsonali may charge a restocking fee of up to 15% for returned items that are not defective or damaged and are not the result of our error. This fee will be deducted from your refund.

2.5. Exchanges

We do not offer direct exchanges at this time. If you need a different product, you must return the original item for a refund and then place a new order for the desired item.

2.6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, we will cover the cost of return shipping and either provide you with a replacement (if available) or a full refund. Please follow the return process outlined above. We will provide a prepaid shipping label in these cases.

2.7. Return Shipping Costs

For returns that are not due to our error (e.g., change of mind), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

2.8. International Returns

Currently, we only accept returns from within the United States. If you are located outside of the U.S., please contact us before making a purchase as we cannot process returns from international customers.

2.9. Changes to this Policy

Axelsonali reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy regularly. Your continued use of our website and purchase of our products signify your acceptance of any updated policy. The date of the last update will be displayed at the top of this document.

2.10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer service team at: